Workshop and Appointment Policies

Wheel of Fate: Policies

Updated April 2024

All shop policies in place are subject to change at any time. Wheel of Fate reserves the right for the Manager on duty to interpret and implement the policies for any situation. 


The following policies must be agreed to upon reserving a workshop or appointment at Wheel of Fate. Failure to agree or adhere to these policies may result in the cancellation of your reservation and refusal of entry. 


  1. All workshops are for crafters 18+ years old only unless otherwise specified. In some cases, if specified on the workshop listing, a crafter ages 13-17 may participate if they are accompanied by a parent or guardian who has also purchased a ticket. 
  2. All workshop attendees must make their own craft individually; two or more crafters may not work on the same craft without prior approval. This also applies to parents/guardians accompanying under-18's.
  3. All persons present during a workshop or reading must have a reservation. Seats are only for attendees who have paid for their slot, and the space cannot accommodate extra attendees or observers. For those with accessibility concerns, please contact us directly using the contact form so we can make arrangements in advance.
  4. Reading-specific rules in addition to the above:
    1. All readings are 18+ with no exceptions.
    2. One reading per person on any given day (i.e. you cannot book two slots in a row to create a double-length reading). If you are booking appointments for two separate people under the same name, please leave a note for us in your booking.
    3. If you need a translator for your reading, we ask that you get in touch at least 24h ahead of your reading, as reader policy may vary.

Scheduling & Attendance

  1. The workshop or appointment opens when the lead instructor invites attendees into the workshop room. Attendees who arrive early may wait in the front room while the instructors prepare for the workshop or reading. 
  2. Attendees who arrive late may not join the workshop after instruction has begun. Those who miss their workshop may schedule to return for a new workshop or take home a kit-to-go. For latecomers to readings, the reader may (at their own discretion) permit the attendee to enter and give a reading for the remaining time in their slot. Please see "Cancellation Policies".
  3. Walk-ins are accepted after all attendees with a reservation have been checked in if there are cancellations or no-shows. Walk-ins are first come, first served based on who is physically present at the door when the workshop or appointment begins. Walk-ins are not guaranteed entry nor any number of spots for any workshop or appointment. 
  4. Wheel of Fate reserves the right to cancel workshops or readings, or close the store at any time for any reason. Any crafters that paid for a cancelled class will receive a full refund. 
  5. Customers who reschedule their appointments through the website are responsible for rescheduling ALL their appointments individually. The shop cannot accommodate mis-scheduled appointments, especially if the class is at capacity. 
  6. Customers who book an appointment for the wrong location will not be given a refund. Please note, our shop is located at 63 Causewayside, Edinburgh, Scotland, EH9 1QF, United Kingdom. We cannot transfer your appointment to our Salem location.


  1. Wheel of Fate reserves the right to refuse visitor entry to a workshop or appointment for any reason.
  2. If we suspect you are inebriated, we reserve the right to refuse you entry, even if your workshop or appointment is "BYOB". This is for your own safety.
  3. Unacceptable behaviour, language, and discriminatory behaviour will not be tolerated.


  1. All supplies and crafts are subject to availability. At any given time, a product or craft may become unavailable for any reason. 
  2. All supplies and products in the shop represent what is available at that time. There is no guarantee the shop has alternative, extra, or additional supplies and products backstocked or available for purchase. 
  3. Many supplies and products are made-to-order in small batches by hand in the store. This may affect the availability of supplies and products. Concerns over the quality of an item may be discussed with the Manager on duty, without guarantee of replacement or alternatives based on backstock. 

Cancellations & Refunds

  1. Cancellations for a workshop or appointment communicated via email or phone 24 hours in advance are eligible for a full refund. 
  2. Cancellations made within 24 hours of a workshop or appointment are not eligible for a refund. With approval from the Manager on duty, attendees in this case may take home a kit-to-go, and be refunded the difference in price. 
  3. Absences for a workshop are not eligible for a refund, and will be considered cancellations subject to the cancellation and refund policies. 





  1. Wheel of Fate reserves the right to refuse a visitor entry for any reason.
  2. If we suspect you are inebriated, we reserve the right to refuse you entry for your own safety and ours.
  3. Aggravated actions, violent language, and discriminatory behaviour will not be tolerated, and we may ask you to leave on these grounds. 
  4. We do not allow solicitation or any selling of outside items on our shop floor.


No pets are allowed in the store, with the sole exception being assistance animals. This is for the safety of your pets, as some of the plant matter we work with is toxic to animals. Additionally, not all of our customers are comfortable around pets. For the safety and comfort of all our visitors and staff, this prohibition also applies to animals carried in bags or in arms.


Retail Return Policy

For our Return Policy please click here.